Associate Support Analyst
Manulife
Quezon City, PH
21h ago

Job Requirements :

  • Bachelor’s degree in any course (Computer related course is a plus.)
  • Knowledge of Microsoft Office Suite, Lotus Notes, Active Directory and a variety of other Service Desk related applications.
  • Technical service experience and strong customer service orientation (At least 2 years’ experience in Customer Service / Technical Support is a plus.)
  • Experience in support of a dynamic Service Desk environment covering desktop and application troubleshooting is preferred.
  • Good verbal and written communication in English; able to effectively articulate technical vision, possibilities, and outcomes
  • Strong time management and multi-tasking skills
  • Strong analytical and problem-solving skills
  • Strong organizational skills with emphasis on detail and follow-up
  • Excellent Attendance Record
  • Ability to work in a rotating schedule
  • Ability to work in minimal supervision
  • Average to excellent interpersonal skills
  • Ability to work in a complex and fast-paced work environment
  • Excellent work ethics
  • Great team player
  • Knowledge of Service Now is a plus
  • Service Desk Analyst Certification is a plus
  • An ITIL qualification is a plus
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