The Application Support Analyst Level is responsible to operational support and management of various business applications across the enterprise.
This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company.
This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.
This role will need flexible work shift options to support teams in US, Bermuda, and Europe.
Provide technical support on all internal and external applications.
Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
Analyze, resolve and / or accurately reassign IT related problems and issues.
Work cross-functionally on software implementation, upgrade, and change order projects.
Document tasks / activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.
Must have 3 or more years working with reinsurance software applications.
Experience troubleshooting software applications.
Excellent communication and verbal / written skills with the ability to interact with a diverse group of stakeholders.
Experience documenting processes and procedures as it pertains to software applications and implementations.
Software Implementation experience is a plus.
Strong understanding of the Windows Operating System.
Required (R) / Optional (O)
3 / 4
System Configuration Support
2 / 3
Windows Operating System
3 / 4
Active Directory (AD)
2 / 3
Exchange / Outlook / Office 365
2 / 3
LAN / WAN Network Technologies
Network Shared Drives / SharePoint
Remote Support (Log Me In 123 / Team Viewer)