Applications Specialist - RMS
5d ago
  • Job facts
  • Essential Duties and Responsibilities : include the following (other duties may be assigned)

  • Conduct operator and application training for internal and external customers
  • Provide remote and on-site application and troubleshooting support for customers
  • Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers
  • Prepare reagents and samples for in-house & on-site customer training, product demonstration & evaluation
  • Conduct and assists product demo / presentation / evaluation / trials / study for customers
  • Ensure all pending and repeating troubleshooting calls are managed & solved promptly
  • Ensures all activities are promptly and accurately keyed-in to customer relation management platforms (REXIS, AURORA and future CRM platforms that may be implemented)
  • Prepare e-library CDs from local shared folder for customers without access to internet for e-library automatic downloads
  • Ensure that existing customer and new customer base are supported with prompt and quality service in a planned and pro-active manner
  • Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction
  • Assist RTD & RMD Product Manager or Product Executive in communicating Product Information / Updates contained in the Product Bulletins, Product Management Letters, Quality Notifications, Field Safety Corrective Actions, Safety Board Notifications, Support Notifications and Marketing Letters
  • Implementation of product changes such as instrument, reagent and software updates
  • Ability and knowledgeable of basic IT software troubleshooting (IT 3000, IT5000 and other succeeding SWs)
  • Proper submission of reports that meets global standards (SIQ and data quality)
  • Assist Quality and Regulatory team with local compliance requirement as required
  • Compliance to Local SOPs & Guidelines
  • Reporting to

    Roche Molecular Solutions Manager

    Supervisory Responsibilities

  • Not applicable
  • Liaises with

  • APAC Regional and / or GCS Team for application related matters, updates and inquiries
  • Relevant internal team members including Sales, Marketing, Finance, Logistics, Service, Applications, Quality & Regulatory and other departments / areas as required
  • Education and / or Experience

  • Bachelor Degree in Health / Science / Medical technology disciplines
  • Multi-national companies experience is preferred
  • Applications Specialist service experience will be added advantage
  • A minimum of three (3) years working experience in the field of molecular diagnostics (PCR) and anatomic pathology will be an advantage
  • Language Skills

    Proficient in both English and Filipino (written & spoken)

    Other Skills and Abilities

  • Personal Computer Skills (Microsoft Office Application)
  • Effective Communication Skill
  • Good Interpersonal Skill
  • Creative Problem Solving Skill
  • Customer Handling Skill
  • Time Management Skill
  • Ability to work independently and as team player
  • Self-Initiative and Proactive
  • Presentation Skill
  • Training Skill
  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
  • Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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