Merchant Support Officer
1d ago

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016 the Bank of the Year Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos.

But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Merchant Support Officer , you will e

How you'll contribute

  • Adapts to additional or changes in tasks whenever there's an absent personnel in the Department that needs to be filled up to be able to still achieve the goals and to exercise versatility in the workplace.
  • Handles creation of request for merchant transaction adjustment based on merchants initiated request to release the correct payment and / or billing to merchant and / or cardholder.
  • Attends to Merchant's inquiries, requests, and complaints using bank's core values - integrity and execution excellence to address the merchant's demands and needs.
  • Handles communication with merchants with empathy and respect to be able to provide a better banking service.
  • Conducts review of merchant documentary requirements to validate new merchant affiliates and determine those who complied with the requirements.
  • Handles build-up of merchant and terminal in the system within the set turn-around-time to be able to affiliate the merchant and accept our credit cards as a means of payment of the customers.
  • Ensures that the merchant build-up process, updating and maintenance functions are all done and executed in the system to achieve the bank's core value, execution excellence.
  • Ensures thorough validation of terminal details prior to build-up process and that TIDs are correctly built-up in the system to avoid non-acceptance of credit card products in our affiliated merchants.
  • Handles force posting of rejected transactions based on the existing policy and procedures.
  • What we’re looking for

  • With at least 2 years of experience in Merchant Support.
  • Proficient in MS Office applications
  • Team Player who builds positive relationship with the team.
  • Organized and well-thought out on the things around the working environment.
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