Fund Services.Operations Analyst
Citco Group of Companies
Philippines , Manila , Ayala Ave
2d ago

Company Overview :

The CITCO Group of Companies is a worldwide group of independent financial service providers serving the world’s elite hedge funds, private equity and real estate firms, institutional banks, global companies and high net worth individuals.

CITCO companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions.

Citco Fund Services is a division of the Citco Group of Companies and is the largest independent administrator of hedge funds in the world.

CITCO offer a complete range of accounting, middle office administration, shareholder and corporate services to hedge funds and collective investment schemes.

Citco International Support Services Limited Philippine ROHQ has been operating successfully since January 2013. The Funds division is tasked with supporting Citco Fund Services in maintaining market leadership in hedge fund administration through supporting CFS’s Investor Relations Teams and Fund Accounting Teams globally.

We Offer

A challenging job in an international company. There is the opportunity to expand your business knowledge with excellent prospects for a further international career in one of our worldwide offices.

We also offer a competitive benefits package, a minimum of 3 weeks’ vacation and a generous compensation package.

The person will completely have a freedom to speak out and contribute and get acknowledged new ideas for. It could be with the work process, improvement, team collaboration, etc.

Department Overview

Interface Solutions is responsible for all aspects of portfolio data exchange and support trade activity, pricing and position data.

The group has both an operational and a strategic mandate to fulfill. This is accomplished through a location strategy that combines presence in strategic locations close to our client needs and the utilization of standardization, centralization and scale in our operational Centre of Excellence (CoE) locations.

Team Overview

The Data Management Team creates, maintains, and monitors the successful and timely processing of inbound and outbound files for various CFS teams.

Through the monitoring of various data interfaces and platforms, the team ensures connectivity is always maintained and critical issues are immediately addressed.

Operational :

  • Configuration & maintenance of electronic interfaces that exchange inbound / outbound data to / from Citco applications.
  • Proactive monitoring of data flows end to end data is an integral pre-cursor to Citco’s service to clients.
  • Strategic :

  • Provide leadership in establishing standards & benchmark in the area of portfolio data interfaces - for Citco and the industry as a result.
  • Collaborate with Citco Technology to analyze, develop & enhance internal tools that support increased levels of automation and intuitive self-service for operations.
  • Position Overview

    As a Senior Data Management Support Analyst, the successful incumbent will work as part of a global team supporting several CFS systems and intermediary data interfaces and applications that facilitate data flow to and from these systems.

    Working with a global team of Data Management Support Analysts, the successful candidate will be responsible for daily aspects of the trading lifecycle for CFS clients (Investment Managers, Hedge Funds, etc) located around the world.

    Based on time zones, Data Management Support Team uses a follow-the-sun model to ensure 24 / 5 support that the appropriate operational tasks are completed.

    Open tasks will be passed to the next shift in another time zone.

    Strategic alignment and process improvement (50%)

  • Manage the Interface Solution’s NEXA dashboard, and SQL-based application
  • Extraction of data from Microsoft / Oracle SQL Servers & Third-party applications
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Support management in identifying, analyzing and implementing process and system improvement initiatives.
  • o Data analysis via Microsoft Excel

    o Tabulating & ensuring NO discrepancies

    o Sorting & interpreting usage data

    o Drafting & presenting data in monthly progress report to managers

  • Refine and automate regular processes, track issues, and document changes
  • Interface with developers and application support with complex query tuning and schema refinement.
  • Identify and drive initiatives aimed at reducing file delivery manual work, improving quality of feeds and reducing errors and alerts.
  • Daily Operational Support (40%)

  • Setup inbound / outbound file routing jobs in response to requests from internal / external business and technical teams
  • Work with brokers, vendors and investment managers to setup FTP accounts and establish connectivity.
  • Use key file delivery tools and dashboards to proactively identify failed and missing files and work with brokers, vendors and clients to address issues in a timely manner.
  • Keep user community updated and manage their expectations by proactively providing regular updates about file issues, delays and ETAs.

  • Respond to file alerts sent to the Data Management and ensure effective action is taken to address the issue highlighted by the alerts.
  • Ad-hoc work as required (10%)

  • This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization.
  • Education, Qualifications and Experience

  • 3+ years MS SQL Server Administration experience required
  • Previous exposure in the financial services industry or as a consultant to the financial services industry is preferred.
  • Experience in an operational role is highly desirable.
  • Must possess excellent oral and written communications skills.
  • Experience in querying databases through use of SQL expert level required
  • The candidate is required to have a bachelor’s Degree in Computer Science or related discipline
  • Candidates must have demonstrated ability to work with both internal and external clients, vendors and brokers as well as developing good working relationships with each of these groups.
  • Candidates must have the ability to explain difficult concepts to users in terms that they can easily understand. This should include developers, technical users and non-technical users.
  • Candidates must have good organizational skills and have the ability to work on several work items simultaneously.
  • Key Competencies

  • Microsoft / Oracle SQL Servers experience
  • VBA and experience in creating / maintaining macros would be an advantage
  • Quality & Risk Control
  • Problem Solving
  • Client Service
  • Communication
  • Support
  • Drive for Results
  • Adaptability
  • Working Hours and Location

  • Mainly APAC / EMEA hours but is expected to report during NA hours if required
  • Operational requirements will require staff to periodically support on weekends.
  • Roles are open for both the Alabang and Makati offices.
  • LI-GD1
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form