Portuguese Helpdesk Specialist (With HMO Coverage)
J-K Network Services
Makati, PH
5d ago
source : Bossjob

Company Profile : This is one of the biggest and most well-known contact centers in the Philippines. This company specializes in providing IT, Consulting, and Operations support.

Position : Portuguese Helpdesk Specialist

Industry : BPO Company

Location : Metro Manila

Salary : Negotiable

Schedule : Shifting Schedule

Work Set-up : Temporary Work from Home setup

Benefits :
  • Sick Leave
  • Sick Leave
  • Vacation Leave
  • Free Visa Processing
  • Healthcare Insurance (HMO) & Life Insurance coverage from Day 1 of Employment
  • Allowances
  • Night Differential
  • Retirement Plan
  • 13th Month Pay
  • Government-mandated Benefits
  • Temporary work from home setup
  • Responsibilities :

  • Provide coaching to members for a product, system, and processes knowledge
  • Answer phone calls from Portuguese speaking customer
  • Ensure quality of customer service compliance
  • Handle and solve technical issues for hardware / software problems of computers, mobile, tablets, and router
  • Recruitment Process :

  • Resume screening
  • HR interview
  • Online Assessment
  • Portuguese language assessment
  • Project Manager’s Interview
  • Final Interview
  • Requirements :

  • Filipino fluent in Portuguese and English
  • Open for native Portuguese speakers
  • Preferably Bachelor Degree holder of any course
  • Fluent in both Portuguese and English
  • At least 1 year of experience in Customer Service or Technical Support
  • Preferably with knowledge in PHP, Java, .Net, and other Programming Languages
  • Amenable to work in shifting schedule
  • Willing to work in any of the following : Taguig, Mandaluyong, Makati, and Quezon City
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