Company Profile : This is one of the biggest and most well-known contact centers in the Philippines. This company specializes in providing IT, Consulting, and Operations support.
Position : Portuguese Helpdesk Specialist
Industry : BPO Company
Location : Metro Manila
Salary : Negotiable
Schedule : Shifting Schedule
Work Set-up : Temporary Work from Home setup
Benefits :
Sick Leave
Sick Leave
Vacation Leave
Free Visa Processing
Healthcare Insurance (HMO) & Life Insurance coverage from Day 1 of Employment
Allowances
Night Differential
Retirement Plan
13th Month Pay
Government-mandated Benefits
Temporary work from home setup
Responsibilities :
Provide coaching to members for a product, system, and processes knowledge
Answer phone calls from Portuguese speaking customer
Ensure quality of customer service compliance
Handle and solve technical issues for hardware / software problems of computers, mobile, tablets, and router
Recruitment Process :
Resume screening
HR interview
Online Assessment
Portuguese language assessment
Project Manager’s Interview
Final Interview
Requirements :
Filipino fluent in Portuguese and English
Open for native Portuguese speakers
Preferably Bachelor Degree holder of any course
Fluent in both Portuguese and English
At least 1 year of experience in Customer Service or Technical Support
Preferably with knowledge in PHP, Java, .Net, and other Programming Languages
Amenable to work in shifting schedule
Willing to work in any of the following : Taguig, Mandaluyong, Makati, and Quezon City 
