Vendor Compliance Analyst
6d ago

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants.

We operate in 8 countries in Asia. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants.

We're changing the way food delivery is viewed and experienced worldwide.

We are operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

What’s on the menu for you to do :

  • Improve the business performance of foodpanda by monitoring the compliance of foodpanda’s marketplace’s vendors located all over the Philippines
  • Track the fail rate / lost of orders due to vendor noncompliance (Own delivery (OD) & Market place (Vendor delivery (VD) + Pick Up)
  • Assess the main reasons of the fails of orders due to vendor related issues (product unavailable, restaurant not reachable, offline) with the help of data & offline visits to vendors
  • Roll out initiatives to tackle the vendors with consistent high fail rates with help of account managers (weekly reports to vendors, additional training to vendors usage of tablet / increase visibility of tablet, additional equipment to vendors for higher acceptance rate, removing items from the menu, suspending the vendor temporary / reducing vendor polygons, product improvements like additional push notifications, updating phone number of vendors) starting with the worst high-volume offenders
  • Improve logistics performance of foodpanda by monitoring the compliance of foodpanda’s marketplace’s vendors located all over the Philippines
  • Reduce the estimated prep times of vendors by A / B testing on the back end to decrease overall delivery times (without increasing the vendor delays) this through a strategic approach and data analytics (spot trends)
  • Track the vendor / delays & assess the impact of the delays on the delivery time of logistics
  • Roll out initiatives to tackle vendors with consistent delays with help of account managers (additional training, product improvements pausing vendor after repeated delays / push notifications, contractual clauses) starting with worst high-volume offenders
  • Work closely together with marketing & account managers to reduce the amount of vendor promotion campaigns leading to high vendor fail rates & high vendor delays
  • Monitor fraud committed by vendors (abuse of voucher codes, fraudulent cancellations pick up orders)
  • Other special projects
  • What do you bring to the table?

  • Bachelor’s / Master degree in Economics, Business, Mathematics, Engineering or any other quantitative similar field from top global universities
  • At least 2 years of work experience in an analytical environment, Management consultancy, IB, tech startup
  • Strong interpersonal skills and reliability
  • Strong analytical skills and number-driven
  • Has the ability to see trends and transform them to meaningful insights
  • Open minded and eager to learn even the most minimal detail of the business
  • Willing to question the status quo when necessary
  • Remember, we are a start up we are dynamic, you need to be a doer and adapt constantly to many changes. We have lots of data, you like to play with it and make decisions upon that
  • What we have for you :

    We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth.

    You will experience the start-up environment in a stable global organization

    When food marries tech -it’s just a promising industry

  • We have a vibrant and international team with diverse backgrounds
  • This is a brand with competitive employees in an all hands on deck environment!
  • We recognize top performers, welcome our newbies, and share good food!
  • Competitive package, incentives, allowances, food perks, HMO, and more!
  • Apply
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