Knowledge, Skills, and / or Abilities Required :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2+ years’ experience in network, hardware and software support
One or more Professional IT Certifications required, such as : A+ certification, Microsoft MCP, MCSA, or MCSE, Cisco CCNA, or VMware VCP
Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness : ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment Connected Technology is growth-oriented and we take pride in our culture which is built on collaboration, integrity and a passion for technology.