Business Process Associate
5d ago


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary Responsible in administering changes as per client’s request like billing, allocation and reconciliation of premiums for in-

force policies and ensuring that product payment on different billing modes and methods are in place by the time that the premium is due to keep the policy in-

forced. This also includes processing financial transactions and handling inquiries which require internal and external communication to clients, brokers and agents and which utilize multiple administrative systems. Key Accountabilities :

  • Facilitate banking information set-up for premium and loan payments including subsequent deposits on policies
  • Administer client’s policy change requests : banking, next bill / draw date, mode of payment, and sundry amount.
  • Perform electronic payment collection, interpretation and evaluation Process deposit made by client to pay cost of insurance on different modes.
  • Handle payments for cost of insurance using policy values
  • Administer adjustments to pay the missed premiums on the policy as per request Reconcile simple systems accounting variances.
  • Communicate as appropriate with clients / advisers to complete the request.
  • Review requests for completion and process all billing & payments requests within the defined service standards.
  • Create and maintain strong customer service relationships (i.e. customer service reps, advisors, and clients)
  • Meet quality and service standards to ensure that individual and team objectives are consistently met.
  • Qualifications :

  • Graduate of any 4-year Bachelor's Degree course (Internal / External)
  • Above average written and verbal communication skills. Ability to converse effectively using English language
  • Ability to clearly understand and act on presented problem statement
  • Ability to compose a grammatically correct, clear and concise email
  • Candidate must demonstrate good problem solving skills
  • Speedy key boarding skills of at least 35 words per minute and strong attention to details
  • Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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