GENERAL DUTIES & RESPONSIBILITIES
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
resetting password, bouncing PU, resetting remote devices
FIS JOB LEVEL DESCRIPTION
Entry level role. Basic help desk skills with moderate level of proficiency. Works under close supervision while learning different aspects of level one support.
Recognizes importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily. Demonstrates effective customer service through use of soft skills and troubleshooting skills when dealing with external clients and vendors.
Can handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues.
Resolves client issues efficiently and effectively by having a good understanding of different systems, applications and support procedures.
Collaborates with team supervisor and peers to resolve more complex and critical issues. With guidance and coaching, can identify and escalate complex issues to level two support areas.
With supervision and mentoring, is able to learn and identify root cause of more complex issues and identify troubleshooting steps for future client inquires.
Typically requires one year professional work experience and post high school education.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available and
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability