Maximise the value of cash collection on a timely basis in accordance with invoice due dates
Account reconciliation, mainly medium to large accounts with unclear payments
Regular reporting on various metrics including cash received, account adjustments, Customer Claims
Manage the Customer Claims Process with regular calls with Collections, Local Country and Operations Teams
Identify and resolve delinquent / overdue amounts country ledgers
Manage relationship with 3rd party collection agencies
Minimise risk of bad debt by taking appropriate action against slow payers and delinquent accounts
Identify and report any issue that may affect timely cash collection.
This is a fixes contract position.
Minimum of 2 years’ credit control and collections experience
Experience of best practice collection activities
Collection systems and process
Languages - English & German essential
Excellent verbal & written communication skills; good interpersonal skills at all levels
Rigorous attention to detail and the basics of credit collections and risk control
A strong systems person with the ability to address the credit and collections needs.
Computer literate with knowledge of Windows and Microsoft based programs including Office, Outlook and in particular Excel.
Some knowledge of mainframe / CRM / Finance systems such as SAP / JDE / Netsuite ideal.
Commercially aware of the importance of customer retention while maximising cash collection.