Application Support Analyst
IQ-EQ
Pasig City, Philippines
5d ago

Job Description

Are you a Jack of All trades? Do you consider yourself to be an IT enthusiast and a System Application Support savvy? Then read on and join our growing team!

A quick thinker. We need someone who is always on their toes because you will be expected to be analytical, agile and quick-witted in providing end-to-end resolution of tickets (Incidents, Service Requests, Change Requests, etc).

Has an eye for improvement. Always on the lookout for potential risks and quickly acts on them to resolve and prevent errors from happening while always being on the lookout for possible process upgrade and potential cost savings.

Thorough. Keen to details and high levels of accuracy are also essential as you will be undertaking product reviews, documentation, testing and recommendation for bug fixes and provide support to existing projects.

Impactful. Be the best version of yourself and help others for you will be trained and eventually train various audiences and provide best practices where appropriate.

Possess strong communication skills in order to build relationships with your stakeholders both onshore and offshore.

If you think you got all what it takes, read on!

Qualifications

Required Background / Skills :

  • Bachelor’s degree holder
  • A Minimum of 2 years’ experience in a similar user-facing role supporting multiple business applications in a mission critical environment
  • Understanding of application platforms, business rules and data flows through systems.
  • Technical Skills :

  • Agile Methodologies and ITIL processes
  • SSRS report writing skills
  • Crystal Reports
  • Good to have skills :

  • NetSuite (Oracle)PowerBI experienceMicrosoft SQL ServesExperience with Financial and Entity Management systems - Ideally MicroGen products (4 / 5 Series highly desirable) and SUN.
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