Partner Support Associate
Binan, Philippines
12d ago

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year.

We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world.

Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale.

Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-

record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia.

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand with each project, each communication, each task completed and each interaction.

Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused.

The experience we would expect the ideal person to deliver is :

Responsibilities :

Partner Customer Support and Order Management

Create sales orders, monitor shipment status, issue packing lists and close orders upon confirmation of delivery for proper revenue recognition

Receive and qualify customer POs (through online or mailbox)

Send sales order confirmation to the customers within the specified SLA’s

Update and maintain existing sales orders due to be shipped

Assist handling customer complaints adhering to the policy

Own the on- time delivery of partners orders and requirements by region

Manage shipments achieving weekly goals

Assist internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, RMA) to make sure all order management related activities are executed properly

Customer RMA handling including assigning RMA nos. from SFDC, overall support to RMA Team, and frontline related to RMA

Sales Analysis and Report Generation

Ensure all activities are compliant with policies and controls

Support UAT and other adhoc tasks

Qualifications :

Candidate must possess at least a Bachelor’s / College Degree in any field.

Preferred skill (s) : Excellent Communication Skills, Computer Proficient, Good Organization skills, Order Management

Required language (s) : English

Experience in Order Management, Logistics or BPO industry is preferred but not required. New graduates seeking for experience are welcome to apply

Experience in the call center industry is an advantage but not required

Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook

Knowledgeable in Office Software such as ERP, MRP, and CRM is an advantage

Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications

Process oriented and trainable

Demonstrates commitment to end customer and clients and ability to foster long term relationships with recurring customers

Demonstrates ability to effectively multi task technical issues and maintain a high level of organization and process discipline

Demonstrates an ability to take initiative and be proactive

Flexible to changes and can adapt quickly

Organized and attentive to details

Working shift is North America but must be flexible to render overtime and / or change shift as may be required due to business needs

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