Customer Retention Renewal Rep, Intermediate
Fort Bonifacio, Taguig, Philippines
6d ago


This position is responsible for handling a large volume of transactional size renewal opportunities, resolving customer issues, and collecting customer software renewals for their SolarWinds products prior to expiration date of the software.

SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses.

Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.

SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


  • Maintain large volume of renewals
  • High call and email volume daily
  • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
  • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
  • Following up on assigned customer software renewal quotes and / or generate custom quotes and present to the customer
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • Resolving order issues with customer service and order management
  • Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
  • Performing other administrative support duties as requested
  • Achieve monthly quotas and cumulative target
  • Qualifications

  • Passion for sales
  • Excellent customer service skills
  • Excellent communication skills both oral and written
  • Excellent problem-solving skills
  • Good computer skills
  • Ability to multi-task and track multiple issues
  • Enjoys working in a fast paced, team focused environment
  • Previous experience with CRM - NetSuite and / or SalesForce are a plus
  • SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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