Renewals Specialist
14d ago

Are you passionate about turning customers into loyal fans? Would you like the opportunity to work at a company that is scaling fast?

Do you want to help fuel its success by expanding customers with their current product portfolio? If yes, then read on!

We're on the lookout for a passionate advocate who will be part of our team. This opportunity is perfect for someone with unmatched passion for building customer loyalty.

If you find joy in engaging customers in conversations about product offerings, and you can thoughtfully establish rapport by various communication channels we want to talk to you! Our mission is improve customer retention rates and promote product expansion through outreach with a broad spectrum of customers around the globe.

Among your responsibilities include tracking sales activities and customer data within internal systems and acting as a Subject Matter Expert on new product rollouts and offerings so you can communicate and articulate these improvements to increase customers' awareness of the Atlassian product portfolio, driving cross-

sell and up-sell opportunities.

You will join our amazing Field Operations team and be able to collaborate with other teams all over the world (Austin, San Francisco, Amsterdam, and Sydney).

On your first day, we will expect that :

  • You are experienced with inside sales, software renewals, customer success or other similar business areas
  • You demonstrate empathy for the customer experience across a wide variety of countries and cultures
  • You have a proven experience driving value for customers across multiple product offerings
  • You posses the ability to be decisive and collaborative, and are able to prioritize among competing opportunities
  • You are fluent in Mandarin
  • It's also great if :

  • You have used or other CRM tools, and have worked in a channel sales model
  • You have worked across multiple geographic locations
  • You have the skills to understand technology and clearly articulate a value proposition to customers
  • We are a global team of hard-working, passionate, and cheerful Advocates located across the United States, the Netherlands and the Philippines.

    We run our organization like a well-oiled and agile team. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers.

    We aim at bringing the best experience to our customers while continually improving strategy and efficiency. Our ultimate goal is to realize the potential in every team.

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