Supervisor, Customer Service Ops - CSS PHARMA
Cardinal Health
Taguig, Bonifacio Global City, Philippines
2d ago

Customer Service Operations is responsible / a catalyst for providing proactive solutions, inquiry research / resolution, and root cause analysis.

Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Bachelors degree or equivalent work experience

Strong leadership skills

Has been employed with CHIP, preferably from Pharma but not required, and has been in the current position for at least 1 year.

Classified as high potential talent and perceived as future leader.

No record of disciplinary action for the last year.

No Performance Improvement Plan (PIP) in the previous 12 months.

Preferably POC from your team (), but not required.

Bachelors degree.

Inbound Phone Supervisor for at least 2 years.

Strong leadership skills

Coordinates and supervises the daily activities of operations, or business support staff

Administers and executes policies and procedures

Ensures employees operate within guidelines

Decisions have a direct impact on work unit operations and customers

Frequently interacts with subordinates, customers and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

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