Service Desk - Sharepoint (LAGUNA)
Emerio Philippines Inc
Southern Tagalog, PH
4d ago
source : Monster

Responsibilities :

  • Configuration, permission, and role management (i.e. assign roles to end-users, assign permissions to portal content, and administer, manage and maintain content).
  • Monitor enterprise portal operations and troubleshoot issues as needed.
  • Monitor SharePoint sites and sub sites.
  • Deploy, and test applications as required.
  • Establishing, utilizing, and maintaining sites.
  • Assist staff with the implementation of new SharePoint applications.
  • Provide troubleshooting support to SharePoint Administrators and Developers to resolve operational incidents.
  • Troubleshoot end user issues to root cause and complete and / or coordinate fixes.
  • Implement solutions using out-of-the-box SharePoint features and capabilities.
  • Utilize Sunpower ticket tool to track all incidents and requisitions and to generate periodic performance reports as required by management.
  • Remediating Tier 2 and Tier 3 escalated SharePoint incidents daily to achieve prescribed Service Level Agreement standards.
  • Manage and maintain SharePoint collaboration knowledge-base
  • Requirements :

  • Bachelor’s Degree in IT, Computer Science or other related field.
  • 2-3 years relevant experience on the task required
  • Good communication skills
  • Candidates must be amenable to work in LAGUNA TECHNOPARK
  • MUST have experience / exposure in SharePoint
  • Interested applicants may send a copy of their resumes at kamillevictoria.concepcion

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