Associate Analyst, Human Capital Services
Human Capital Shared Services Associate Analyst
Overview :
The role of Human Capital Shared Services Associate Analyst is a case manager that acts as strategic partner and consultant to business leaders, partner teams, and outside legal counsel from start to end of the case.
He / She will be part of a team that centrally manages global mobility and immigration filings support the company, and delivers projects to improve cost, quality, compliance to policies and procedures, and improve the human experience.
The role will be a case manager that will not only manage cases for global mobility and immigration but likewise will be assisting in unemployment claims.
Key Responsibilities include but are not limited to :
Respond to complex global mobility, immigration, and unemployment claims inquiries from employees, candidates, business leaders, and other partner teams regarding specific immigration cases, including but not limited to transfer strategies, application of immigration policies, new or changing processes
Educate the business on the current global mobility, immigration, and unemployment claims guidelines, processes, and policies
Drive projects on processes to improve on cost, quality, client value, and human experience
Assists in integrating business process workflows with technology and systems
Involved in the establishment, identifying, and implementing efficiencies through technology or process improvement
Assist in the development and incorporates proper controls and audit process
Provide support to business and functional teams to achieve strategic objectives
Interact with client / internal stakeholders to drive and influence improvement objectives
Develop global mobility, immigration and unemployment claims standard operating procedures
Gain deep knowledge of the existing country or region-specific expertise
Understand, collect data and pull reports from different HR tools and maintain data in the system
Knowledge and Skills Requirements :
Bachelor’s Degree
Knowledgeable in MS Word, Excel, PowerPoint, and Outlook application
Strong written, oral, communication and facilitation skills.
Ability to adapt and thrive in fast-paced, changing circumstances, direction, and strategy
Strong attention to detail, systemic problem solver, sound analytical and critical thinking skills
Able to handle multiple, complex priorities and balance the needs of each according to business impact.
Empathetic and compassionate to individuals concerns and directs necessary follow-up actions.
Conveys information in understandable terms at all levels of the organization and through proper channels.
Strong stakeholder management and ability to build a strong partnership with internal and external clients
Knowledge with Service Now, Oracle, Kronos, Empower, and ADP is an advantage but not required Minimum of 2 years in the same role or capacity
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
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