Customer Service Agent
Tonkin Corporation
Makati City, n/a, Philippines
5d ago

Responsibilities You will be performing the following duties : Acting as a source of information for current and prospective customers by answering inbound product queries Processing customer orders, opening accounts and recording sale information Resolving customer complaints by clarifying issues of concern, choosing the best course of action and explaining it Preparing product reports by collecting and analyzing customer information Such other services as may be required from time to time Skills Needed You will have the following skills : Customer service Product knowledge Attention to product quality Problem solving Clear spoken English Professional telephone etiquette Conflict resolution Desired Traits You will have the following traits : Honesty Exemplary attendance and punctuality Flexibility to see the other person’s view Focused on sustained customer relationships Patience Thoughtfulness Calmness when under pressure Education The successful candidate will be university educated with at least bachelors degree /

Majors in English literature, business or call center management highly regarded /

Reporting This position reports to the account Team Leader /

Compensation Competitive compensation is offered to successful candidates /

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