Technical Analyst
Tech Mahindra
Caloocan City, Philippines
2d ago
source : ictjob.ph

Technical Analyst

Critical Selection Criteria :

  • Application Support : Experience supporting vendor and developed web applications is preferred, able to study and understand an application'
  • s functionality and implementation to effectively manage issues and changes. Being results-oriented, staying aligned with strategies and processes to deliver results.

    Strong Communication skills : Communicates effectively with management, peers, vendor counterparts and customers across disciplines and geographies to clearly articulate issues, impacts and advise on preferred solutions based on business requirements.

    Able to organize and coordinate support and work activities with different support groups, end users, and vendor contacts.

    Teamwork : Demonstrates experience in developing and maintaining effective relationships with peers and stakeholders. Ability to work independently and collaboratively within a diverse team environment.

    Learning Adaptability : Has the passion to adapt and learn new technologies quickly, through self-study, research, and training.

    Demonstrates ability to apply critical thinking and analytical skills to independently troubleshoot issues, suggest and implement changes, and deliver value to our business partners.

    Responsibilities for this position may include but are not limited to :

    Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions.

    Performs coding, unit testing and / or system configuration changes to resolve defects and / or develop new enhancements, utilizing standard procedures and techniques.

    Monitors interfaces / data loads, administers security, and monitors application performance.

    Identifies areas for improvement through understanding of technical and business requirements.

    Supports and / or drives technical upgrade projects and change initiatives.

    Adheres to Incident and Change Management procedures to meet application SLAs and high system reliability (e.g. utilizes Remedy tools).

    Develops and maintains business and / or technical support documentation.

    Maintains IP Compliance on systems and software as appropriate.

    Plans, organizes and coordinates technical work activities with business users and other support organizations as applicable.

    Required Qualifications :

    Bachelor's Degree in Computer Information Systems, Computer Science, or equivalent work experience.

    Skilled and experienced with the ff : SSIS, .NET Development : ASP.NET, C#, HTML, JavaScript, Ajax, CSS, SQL Server, IIS, Visual Studio

    Familiarity in working across multiple systems and platforms.MVC4 Bootstrap / WCF

    Understands physical deployment of software across multiple tiers and various topologies

    Ability to interact with internal customers to produce business requirements

    Ability to quickly identify possible impacts when integrating new requirements with existing processes and technologies.

    Preferred Qualifications :

    Workflow management and automation (HR preferred)

    End-to-end software engineering and support (UI to multiple data stores)-Full stock development / CRM /

    Agile Methodology + MS TFS

    Experience in scaling and performance tuning of applications

    Experience with systems integration (ERP preferred)

    Demonstrated ability to learn new technologies quickly

    Demonstrated ability to apply critical thinking and analytical skills to independently troubleshoot issues and deliver on results.

    Proven aptitude in translating business requirements to quality technical solutions.

    Demonstrated ability to communicate effectively with management, peers, and customers across disciplines and geographies to clearly articulate issues, impacts and advise on preferred solution(s).

    Proven ability to meet priorities and produce quality deliverables and results while handling multiple work items.

    Demonstrated experience in developing and maintaining effective relationships with peers and stakeholders.

    Ability to work independently and collaboratively within a diverse team environment

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