Quality Manager 2
Wells Fargo
Makati City, National Capital Region, Philippines
2d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

Responsible for managing a team of Quality Assurance Analysts. Provides direction ensuring that quality standards are maintained and identifying approaches to correct problems.

Becomes actively involved in daily operations only when required to meet schedules or to resolve complex problems. Advises subordinates on complex issues and problems regarding the review of credit files, documents and processes.

Market Skills and Certifications

B.A. / B.S. College Degree (4 years)

Banking / financial services experience

Advanced Microsoft Office skills

Good understanding of Retail or Business Banking compliance controls, risk management and loss prevention

Experience in Operational Risk Management in Financial Services Industry

Effective leadership ability to drive successful execution of strategic plans; ability to plan, prioritize and set goals.

Must possess strong collaborative skills

Demonstrated ability to execute effectively in a matrixed organization, develop partnerships with many business and functional areas

Possess a current / valid Passport and Visa

Ability to handle multiple tasks and meet tight deadlines

Strong analytical and problem solving skills

Ability to multi-task and prioritize in a rapidly changing environment

Team player and enjoy supporting and achieving team goals

Self-starter and take pride and ownership of all tasks assigned

Demonstrated high integrity, tenacity and sense of urgency with previous positions

Ability to work overtime, weekends and holidays if required

Intermediate Microsoft Office skills

Strong analytical skills with high attention to detail and accuracy

Excellent verbal, written, and interpersonal communication skills

Solid understanding of Wells Fargo enterprise-wide policies and procedures

Knowledge of Consumer Credit Solutions and its regulatory environment

Demonstrated experience in Universal Workstation

Exceptional relationship-building and team collaboration skills

Adept at working in a fast paced and constantly shifting environment

Experience with Microsoft Office Suite

Demonstrated excellent verbal and written communication skills

Strong analytical and problem resolution skills

Demonstrated ability to meet tight deadlines, high production success and quick turn time while maintaining high quality

Outstanding organizational and time-management skills by working independently and multi-tasking, prioritizing and managing pipeline effectively

Demonstrated 3+ year experience in at least one of the following systems : FDR, ECaR, and / or UW

3 - 5+ years of overall experience in large financial companies of which :

3+ years of compliance and / or operational risk management (includes experience with direct accountability for compliance or operational risk) or any combination

2+ years of people management experience.

Excellent analytical, critical thinking and problem-solving skills.

Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex.

Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization.

Demonstrated ability to attract, retain, develop and motivate high performing professionals and teams.

Ability to lead through adversity and adjust to changing priorities.

Job Expectations :

Proficiency in written and verbal communications

Customer service driven

Conduct in-depth research based upon Customer Complaints

Accurate and timely capture and input of data into various systems and applications

Responsible for completing all assigned tasks accurately and within the defined processing time frame

Adhere to all aspects of the production related procedures to ensure all internal controls are followed

Escalate any problems resolving exceptions, issues or delays in a timely manner to Manager and stateside partners, as applicable

esolve operational and process exceptions in accordance with departmental policies and procedures, with guidance

Monitor various email boxes and decision requests based on certain business criteria

Manage multiple projects concurrently and effectively

Ensure all information in written documents is consistent with our brand standard, business objectives, and stylistic standards

Ensure final response complies with all submission requirements

Complete special projects as assigned

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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