Trainer, Customer Success
SolarWinds Worldwide, LLC
Fort Bonifacio, Philippines
2d ago

Overview

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size.

Responsibilities

Develop and maintain training programs to support the onboarding of new Customer Success team members including training on products, billing, customer service, and customer relationship management

Facilitate in-person and virtual live training sessions

Develop and maintain job aids that can be used to support the performance of Customer Success team members

Assist the team in preparing the department for upcoming product launches including coordinating training, writing documentation, and preparing training

Collaborate with cross-functional team members to identify and prioritize training needs for the department

Utilize impact and feedback data to consistently improve training and enablement program offerings

Qualifications

2+ years of training program development and facilitation experience

Strong content development and training facilitation skills

Knowledge of adult learning principles and theories

Demonstrated ability to successfully coordinate training projects

Strong written and verbal communication skills

Prior experience in a customer success / account management role preferred

Prior experience creating synchronous online training and self-paced eLearning preferred

Location PH-Fort Bonifacio, Taguig

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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