SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size.
Develop and maintain training programs to support the onboarding of new Customer Success team members including training on products, billing, customer service, and customer relationship management
Facilitate in-person and virtual live training sessions
Develop and maintain job aids that can be used to support the performance of Customer Success team members
Assist the team in preparing the department for upcoming product launches including coordinating training, writing documentation, and preparing training
Collaborate with cross-functional team members to identify and prioritize training needs for the department
Utilize impact and feedback data to consistently improve training and enablement program offerings
2+ years of training program development and facilitation experience
Strong content development and training facilitation skills
Knowledge of adult learning principles and theories
Demonstrated ability to successfully coordinate training projects
Strong written and verbal communication skills
Prior experience in a customer success / account management role preferred
Prior experience creating synchronous online training and self-paced eLearning preferred
Location PH-Fort Bonifacio, Taguig
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.