Fulfillment Logistics Supervisor
J&T Express
Fort Bonifacio City, Taguig
5d ago

Job Description

  • Support the warehouse and logistics operations with the day to day management
  • Oversee and manage the customer order fulfillment process including order entry, administration, and shipping in accordance with the organization’s customer service standards.
  • Act as a first-class service, both internally, to all areas of the business, and externally to customers and suppliers.
  • Work with the cross functional groups for continuous improvement identification and progress.
  • Develop and maintain standard operating procedures and work instructions, including periodic reviews and updates.
  • Ensure adequate inventory levels are maintained to maximize customer satisfactions and minimize cost.
  • Manage and oversee the order fulfillment team members to ensure uniform processes are in place throughout the team.
  • Initiate and prepare all order fulfilment status reports and serve as the lead for operational reviews.
  • Note : Other duties related to the responsibilities and output of the position but not included in this document may be assigned by the immediate superior.
  • Job Requirement

  • Graduate of bachelor’s degree in supply chain management, industrial engineering, business, or any related field.
  • Minimum of 5 years in supply chain management specifically in order fulfillment management; preferably in logistics industry.
  • Knowledgeable of customer service standards and principles.
  • Knowledgeable of end to end order fulfillment function, principles, and processes for providing excellent customer service.
  • Knowledgeable of standards and principles for supply chain management, retail operations, concepts, practices, and procedures.
  • Must have advance knowledge in all Microsoft Office Applications and not limited to new software applications.
  • Understanding of user-experience design for mobile and the web, technology trends and demonstrative design skills.
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