IT Help Desk Technician - Flexible Office Homeoffice Remote
Talent
Manila, Metro Manila, Philippines
20h ago

We are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Provide accurate information on IT products or services

Identify and suggest possible improvements on procedures

Record events and problems and their resolution in logs

Direct unresolved issues to the next level of support personnel

Determine the best solution based on the issue and details provided by customers

Requirements

Proficiency in English

Tech savvy with working knowledge of office automation products, databases and remote control

Ability to diagnose and resolve basic technical issues

Proven experience as a help desk technician or other customer support role

Good understanding of computer systems, mobile devices and other tech products

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