We are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Provide accurate information on IT products or services
Identify and suggest possible improvements on procedures
Record events and problems and their resolution in logs
Direct unresolved issues to the next level of support personnel
Determine the best solution based on the issue and details provided by customers
Proficiency in English
Tech savvy with working knowledge of office automation products, databases and remote control
Ability to diagnose and resolve basic technical issues
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices and other tech products