Job Description :
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Summary :
Responsible for supporting the Social Media monitoring needs of MBPS.
Key Accountabilities :
To actively monitor and engage with all forms of Social Media (e.g. FaceBook, Twitter, etc)
To act as one of the key points of contact for social media queries, developing a response process, engaging with potential and existing clients.
To work flexibly and carry out additional roles within the Team as may be agreed from time to time
Research and administer social media tools on a daily basis in support of clients’ social media strategy
Monitor and evaluate social media results on a daily basis in coordination with client goals and benchmarks
Work closely with the other team members to meet client goals
Keep pace with social media and internet marketing industry trends and developments
To create and analyze reports on different social media platforms
To lead a group of Social Media Associates in using Social Media Measurement and Monitoring tools
To train new Social Media Associates on their respective roles
Provide recommendations as the program evolves and can be reviewed
Communicate to the team and management on project development, timelines, and results
Minimum Skills Requirement to Hire :
The candidate :
Must not have any attendance issues and have not received any disciplinary action.
Proven working experience in social media
Technical Skills :
Adept at data collection, summarization and analysis.
Has acute numerical, analytical skills and possesses advanced spreadsheet skills.
Ability to publish, monitor and manage contents through social media platforms
Soft skills :
Excellent English written and verbal communication skills.
Ability to work independently and act professionally at all times.
Strong organizational skills and able to work under pressure.
Demonstrated problem solving skills.
Extra-miler and constantly pushes the limits of current responsibilities.
Good interpersonal skills.
Strong knowledge in project management and process improvement.
Can excellently execute and implement plans and programs.
Strong attention to details and accuracy.
A willingness to render overtime work as needed.
Minimum Skills Requirements to Go-live :
Product Specific Knowledge
Ability to navigate and monitor Social Media Channels using Sprinklr
Ability to navigate and monitor Social Media Channels using Radian6
Ability to navigate and monitor different Social Media Channels using their specific platforms
Process Specific Knowledge
Monitoring Logs, timing and screenshots updates.
Monitoring Report generation.