Technical Support Representative
Siegen HR Solutions Inc
Metro Manila / NCR, SG
1d ago
source : Monster

Job Description Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.

Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.

ENJOY THESE WORLD-CLASS BENEFITS : Pay range for Representative Level : PH 26,000 - PHP 32,000 Pay range for Specialist Level : PHP 33,000 PHP 42,000 Big incentives on top of packaged pay Additional allowances (Rice, Meal, Transpo) Paid certification training Healthcare Benefits (Medical and Life Insurance) Plus 20% Night Differential

Job Qualifications Applicant must have any one (1) of the following backgrounds :

1 year Database Management (example : SQL, Linux, Excel)

1 year INVESTMENT BANKING experience

Applicant must have a Bachelor's Degree in any course.

Applicant must be willing to work in Taguig City and willing to be interviewed in Pasay or Quezon City.

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