Senior Specialist, WFM Real Time
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management Real Time in any Metro Manila Sites, Cainta, Rizal ,Sta.
Rosa Laguna, Pampanga, Bacolod, Iloilo or Dumaguete (Open for Temporary or Permanent Role), you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day?
In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs.
You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.