Freelance Customer Support Agent - English
bumble
Manilla
4d ago

We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.

Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she / her / hers, he / him / his, they / them / theirs, etc).

We are looking for passionate and driven individuals to join our Community Operations team. Working for the Bumble Inc brands and reporting to a Community Operations Manager, the Freelance Customer Support Agent will be responsible for providing friendly and empathetic online customer support - primarily via email.

We are currently looking for candidates who can work remotely 20+ hours per week on a flexible rota between the hours of 06 : 30-22 : 30 IST or 06 : 00-22 : 00 PHT.

Candidates should be physically located within India or the Philippines.

KEY ACCOUNTABILITIES

Provide friendly, personal, and efficient customer support via email.

Accurately document customer feedback for further analysis.

Stay up-to-date on premium feature changes to understand member pain points and help them troubleshoot their concerns.

Assist the Community Operations Manager - Billing with ad hoc tasks as required.

EXPERIENCE WE ARE LOOKING FOR

English language fluency is a must - including flawless spelling and grammar. Major bonus points if you’re fluent in an additional language - mainly Spanish, French or German

Demonstrated comfort with technology - including PC, social media, and the Bumble app

Bonus points if you have experience in technical billing support

ABOUT YOU

An excellent eye for detail

You’re familiar with current events and online trends

You have excellent communication skills and a "can-do" attitude

You’re a problem-solver and a forward thinker

You’re able to work independently in a fast-paced environment

You’re deeply passionate about Bumble Inc brands, vision, and values

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