Product / Application Production Support (Can speak Mandarin)
FIS
8767 Paseo De Roxas Avenue, 42nd Floor, Philamlife Tower, Makati City, 1226, Philippines
1d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce / Business

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro / mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies / documents how applications and systems interact to support business processes.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
  • Other related duties assigned as needed.
  • What you bring

  • Experience doing Product / Application support in any financial systems
  • Background or basic knowledge in Unix is a plus but not required.
  • Documents client information and recurring technical issues to support product quality programs and product development
  • Strong analytical skills
  • Organizational and time management skills required
  • Self-starter with proven ability to work independently
  • Extremely comfortable working with computers and a variety of applications
  • Excellent oral and written communications skills
  • Strong problem solving skills
  • What we offer you :

  • Competitive salary and attractive benefits
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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