Company Profile : The company is one of the world’s leading management consulting, technology services and outsourcing organizations in the Philippines.
This consulting company is known to provide customer service to companies around the world.
Position : ?Mandarin Customer Service
Type of job : ?Customer Service Job
Location : ? Taguig
Schedule : ?Dayshift Should be open for Shifting Schedule as well
Industry : ?Global Contact Center BPO Company
Salary : ??Negotiable
Benefits : Visa Processing
Monthly Gatherings and Outings
Ensure the customer satisfaction and set the proper expectations with Customer Support
Respond and acknowledge customer's request and predict the risk and escalations based on customers statement
Handle the high risk escalations and analyze or gather the information to support the customer
Work with Engineers to investigate customer issues
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Recruitment Process :
Initial Interview (Phone Interview)
Hiring Manager Interview
Must be a degree holder in any course.
Must have at least 2 years of experience in supporting enterprise technologies or equivalent.
Customer Service experience is preferred
Can speak, read and write Mandarin fluently