Company Profile : The company is one of the world’s leading management consulting, technology services and outsourcing organizations in the Philippines.

This consulting company is known to provide customer service to companies around the world.

Position : ?Mandarin Customer Service

Type of job : ?Customer Service Job

Location : ? Taguig

Schedule : ?Dayshift Should be open for Shifting Schedule as well

Industry : ?Global Contact Center BPO Company

Salary : ??Negotiable

Benefits : Visa Processing

Medical Allowance

Miscellaneous Allowance

Performance Bonus

Monthly Gatherings and Outings

Duties :

Ensure the customer satisfaction and set the proper expectations with Customer Support

Respond and acknowledge customer's request and predict the risk and escalations based on customers statement

Handle the high risk escalations and analyze or gather the information to support the customer

Work with Engineers to investigate customer issues

Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.

Recruitment Process :

Initial Interview (Phone Interview)

Language Assessment

Hiring Manager Interview

Must be a degree holder in any course.

Must have at least 2 years of experience in supporting enterprise technologies or equivalent.

Customer Service experience is preferred

Can speak, read and write Mandarin fluently