IT Support Engineer
Infor
Taguig City, PH
4d ago

POSITION SUMMARY :

Provides both technical and functional support with strong knowledge related to a particular business function or specific set of Infor products and other third party application software.

ESSENTIAL FUNCTIONS :

  • Provide 2nd level support and problem analysis for a specific application
  • Resolves issues related to technical product capabilities and client knowledge and ensures that the client is utilizing appropriate processing procedures.
  • Contributes to IT internal knowledge base.
  • Participates in project teams for rollout new versions / functionality or migration activities (focus on master data maintenance frontend / user setup)
  • Applies problem solving abilities to familiar technical issues
  • Develop positive, ongoing business relationships with the internal customer’s management team, and end users striving to understand the customer’s business issues
  • Ensures that company standards and policies are followed
  • Ensure that all required application support documentation exists and is maintained
  • Develop supplemental end user training materials
  • Provide user training (project related / based on logged incidents)
  • Provide simple ad-hoc reports
  • EDUCATIONAL / SKILL / EXPERIENCE REQUIREMENTS :

    Minimum Qualifications :

  • Bachelor’s Degree in Computer Science or related field and / or equivalent experience
  • 3+ years of previous technical support experience.
  • Ability to consistently perform in a high pressure, deadline global oriented environment.
  • Strong attention to detail.
  • Strong analytical and organizational skills.
  • Strong verbal and written communication skills as well as interpersonal skills
  • Proven ability to work independently, manage multiple priorities and, change work direction and priorities effectively as required.
  • Preferred Qualifications :

  • Knowledge of SQL (2005 / 2008 / Oracle / DB2) server and basic understanding of programming code (classic ASP / .Net / VB / Perl / UNIX scripting / Linux scripting).
  • Ability to gather, analyze, and document requirements from users and communicate to IT Developers / IT PMO for application / systems development.
  • Experience with testing procedures
  • Understanding of relationships (interfaces) between business systems (preference Infor ION technology)
  • Knowledge in Infor applications
  • Knowledge in Infor business and IT processes
  • Appropriate business application or consulting experience.
  • Experience Infor applications or 3rd party applications like Softrax, Clarity or Salesforce.com, or banking systems.
  • PHYSICAL REQUIREMENTS :

  • General office environment.
  • No special physical demands.
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