Technical Support Engineer III
emerson
Quezon City, National Capital Region, Philippines
1d ago

Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers including a seamless, high-quality front-to-end support.

By joining us as a Technical Support Engineer III , you get to echo this promise as Emerson’s frontline representative providing outstanding customer care experience.

In this capacity, you will be given the opportunity to handle an assigned world area / s as part of Global Quality Engineering group.

  • As a technical support Engineer you will provide support to Sales Representatives (LBPs) and Direct Sales or Area Profit Centers (APCs) for customer complaints, field failures, and quality issues;
  • facilitate warranty, goodwill and post-warranty goodwill claims towards resolution, alert Operations and Global Quality on manufacturing and engineering flaws / improvements while ensuring correction and documentation using divisional CAR system;
  • generate and review (accuracy and on-time distribution) Strategic Business Unit and Global Quality reports submitted to top management.

    If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.

    IN THIS ROLE YOU WILL :

  • Monitor incoming emails in common mailbox or auto-notifications from business system per world area coverage as required
  • Respond to Level 1 general inquiries and requests received from mailbox or business system and identify need for escalations
  • Log Support Request (SR) in Business Systems
  • Acknowledge customer complaints in email and provides
  • Evaluate the effectiveness of the correction and corrective action identified by the process owner for closure as required
  • Monitor the progress of SR corrective action and notifies quality leaders about aging CARs
  • Track corrective and preventive actions to ensure they are closed in a timely manner
  • Provide support to various functional areas with their SR analytics needs Example, Customer PPM analysis, SR trends by root causes, Historical SR data by product or business vertical.
  • FOR THIS ROLE YOU WILL NEED :

  • Engineering Degree (Mechanical, Chemical, Electronics, Mechatronics, Instrumentation and Control)
  • 3 years’ work experience in instrumentation and control, Manufacturing or Quality Assurance with exposure in handling post-sale product quality issues and analytics.
  • Intermediate knowledge of Final Control Elements principles of operation
  • Basic understanding of Engineering Drawings, Specification Sheets, Order Entry Documents, Manufacturing Certificates, among others for investigation purposes
  • Strong proficiency in Microsoft Office Applications (Word, Excel, PowerPoint)
  • Familiarity of Different Business Systems and Tools (CRM on Demand, Oracle)
  • ISO 9001 Quality Management Systems
  • WHO YOU ARE :

    You have a strong drive for results, action oriented, and exhibits passion and enthusiasm to get things done. With excellent communication skills, you can effectively communicate ideas and influence key stakeholders.

    You are interpersonal savvy and able to collaborate and effectively work with people across any level.

    Our Offer to You :

    Make a difference with the work you do

    By joining Emerson as a Technical Support Engineer III , you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business our customers.

    Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.

    We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity.

    Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

    Get to Know Us

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