IT Service Desk (Makati)
Quess Corp Limited
Metro Manila / NCR, SG
18h ago
source : Monster

Responsibilities :

• *Act as a first point of contact for all IT Service Desk requests and issues from customers seeking technical assistance and support related to computer systems, software, and hardware.

• *Perform daily and ad-hoc tasks quickly and efficiently though utilizing existing documentation, training, and resources ensuring that ticket requests and incidents are accomplished and resolved respectively according to the set standard response / resolution time as assigned in any of established Service Desk support queues

  •  Phones Support - answer the IT Service Desk hotline number, handle service requests and incidents received over the phone and assist users in real-time as required;
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.

  •  Chat Support – respond to customer queries, handle service requests and incidents received over Service Desk chat facility and / or ICONâ€
  • 153;s instant messaging tools

  •  Service Request and Incident Ticket Support - triage IT Service Desk service request and incident tickets quickly and effectively;
  • resolve or escalate them as required according to their impact / severity.

    Qualifications :

    • At least 1 year relevant experience.

    • Must possess a high level of interpersonal and customer service orientation / skills

    • Must have strong analytical, problem-solving skills and decision-making skills

    • Must have basic knowledge to diagnose and resolve basic Desktop / Application support and other technical issues

    • Excellent written and verbal communication

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form