â¢ *Act as a first point of contact for all IT Service Desk requests and issues from customers seeking technical assistance and support related to computer systems, software, and hardware.
â¢ *Perform daily and ad-hoc tasks quickly and efficiently though utilizing existing documentation, training, and resources ensuring that ticket requests and incidents are accomplished and resolved respectively according to the set standard response / resolution time as assigned in any of established Service Desk support queues
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
153;s instant messaging tools
resolve or escalate them as required according to their impact / severity.
â¢ At least 1 year relevant experience.
â¢ Must possess a high level of interpersonal and customer service orientation / skills
â¢ Must have strong analytical, problem-solving skills and decision-making skills
â¢ Must have basic knowledge to diagnose and resolve basic Desktop / Application support and other technical issues
â¢ Excellent written and verbal communication