WHAT WOULD THE HIRE BE RESPONSIBLE FOR?
General Salesforce / Product support through existing helpdesk system.
Analysis / Replication & fault finding of customer issues & bugs.
Resolve or Redirect support calls to correct discipline (Development / Product Manager / Implementation / Sales)
Perform upgrades / migrations.
Training / Technical Documentation
Assist with the continual maintenance and improvement of training material and onboarding collateral.
Create / update technical documents and procedures for customer specific configurations or Business processes.
Pre â Sales
Generation of Trial / POC (proof of capability) instances for prospects based of specification sheets or basic requirements documents.
Assist in providing technical information to prospects
Assist with Salesforce Implementations working collaboratively with deadlines and budgets. Implementation tasks such as;
Org Creation / Configuration
Customisation (Objects, Fields, Process Builder, Visual Flow, Basic Visualforce or Lightning components)
Advanced Permissions / User access rights configuration
Generating Reporting & Complex Analytics Studio Dashboards (working with internal and external Datasets and Dataflows)
Data migrations and Legacy data imports and validation.
WHAT IS NEEDED TO QUALIFY?
Experience in all aspects of Salesforce (SFDC) CRM with end to end implementation experience including a high-level understanding of Apex, Visualforce and Lightning.
Proven experience in âLightning Experienceâ and âAnalytics Studioâ
Ability to proactively manage the triage, prioritisation and support of Salesforce issues within the team, working collaboratively with the other team members.
Sound usage of Microsoft Office applications (Word, Excel) including basic excel data manipulation functions.
Experience in documenting procedures / guides.
Proven analytical and problem-solving capabilities.
Excellent communication skills with a demonstrated commitment to customer service.
Maintains and improves self-knowledge of Salesforce and associated products