Salesforce Administrator-Urgent
Satellite Office Solutions Pty Ltd
Metro Manila, PH
4d ago
source : Monster


General Support

  • General Salesforce / Product support through existing helpdesk system.
  • Analysis / Replication & fault finding of customer issues & bugs.
  • Resolve or Redirect support calls to correct discipline (Development / Product Manager / Implementation / Sales)
  • Perform upgrades / migrations.
  • Training / Technical Documentation

  • Assist with the continual maintenance and improvement of training material and onboarding collateral.
  • Create / update technical documents and procedures for customer specific configurations or Business processes.
  • Pre – Sales
  • Generation of Trial / POC (proof of capability) instances for prospects based of specification sheets or basic requirements documents.
  • Assist in providing technical information to prospects
  • Implementation

  • Assist with Salesforce Implementations working collaboratively with deadlines and budgets. Implementation tasks such as;
  • Org Creation / Configuration
  • Customisation (Objects, Fields, Process Builder, Visual Flow, Basic Visualforce or Lightning components)
  • Advanced Permissions / User access rights configuration
  • Generating Reporting & Complex Analytics Studio Dashboards (working with internal and external Datasets and Dataflows)
  • Data migrations and Legacy data imports and validation.

  • Experience in all aspects of Salesforce (SFDC) CRM with end to end implementation experience including a high-level understanding of Apex, Visualforce and Lightning.
  • Proven experience in ‘Lightning Experience’ and ‘Analytics Studio’
  • Ability to proactively manage the triage, prioritisation and support of Salesforce issues within the team, working collaboratively with the other team members.
  • Sound usage of Microsoft Office applications (Word, Excel) including basic excel data manipulation functions.
  • Experience in documenting procedures / guides.
  • Proven analytical and problem-solving capabilities.
  • Excellent communication skills with a demonstrated commitment to customer service.
  • Maintains and improves self-knowledge of Salesforce and associated products
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