Support Escalation Engineer-Azure
Microsoft
San Jose, SJ, CR
17d ago

Qualifications

  • Leadership - handle technically challenging and politically sensitive customer situations Strong communications skills Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information quickly;
  • explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence Demonstrable troubleshooting skills Cross-

    team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on-

    premises computing. Familiarity with fundamentals of cloud computing. Strong English Language skills Solid understanding of container technology and fluency in Kubernetes.

    Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.

    Experience administering Linux (boot process, file systems, network device and protocol configuration) Familiarity with core OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP Familiarity Security, OS Internals concepts Understanding of Virtualization concepts and virtual system administration Cloud experience strongly preferred Understanding of container specific networking such as CNI Familiarity with DHCP, VIPs, NAT, DNS Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.

    Understanding of load balancing ad familiarity with relevant tools such NGINX. 3 years of support or equivalent experience including a customer-

    facing or customer support role B.S. degree in Computer Science or equivalent experience Kubernetes Administration Certification preferred

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