About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.
We operate in Taguig City, Metro Manila.
The Enterprise Business Process Management (BPM) Program is sponsored by the BPM Capability & Program team, with support from and partnership across operating groups, to drive process excellence activities, execute on near-term priorities, and meet risk and regulatory commitments.
About the Role
The Process Engineering Associate will support process improvement initiatives, reviews, researches, compiles information, tests and evaluates process and workflow data as directed.
Applies foundational process engineering tools such as SIPOC (suppliers, inputs, process outputs, and customers), Customer Focus, Lean / Six Sigma principles, Process Mapping, Fishbone diagrams and techniques to enhance processes for teams, departments and business units.
Gathers process requirements; provides operational / analytical support for Process Engineers.
May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analyses.
Interacts with business subject matter experts to ascertain information and details in support of research and evaluations.
Prioritizes responsibilities to balance initiatives and deliverables.
Facilitates exchange of process updates with business partners, ensuring the process provided to business complies with operative policies and regulations.
Market Skills and Certifications
Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx or MS Visio
Knowledge and understanding of Statistical Analysis software such as Minitab
Knowledge and understanding of Change Management methodologies such as Prosci / ADKAR model
Knowledge and understanding of Robotics Process Automation software such as Blue Prism
LEAN / Six Sigma certification or Wells Fargo business process management endorsement
Experience of working across one or more geographic territories or regions
Experience in Process Engineering / Re-Engingeering