Applications Engineer, Finance Solutions
Baker McKenzie
8h ago


To be responsible for the support, management and enhancement of a portfolio of application products that support the daily operations focusing on maximising the value of the portfolio, and achieving the right balance and mix of products.

Responsibilities :

  • Provide technical and functional support to the business, acting as an escalation point to resolve urgent and / or complex issues for all applications in the Finance portfolio
  • Take ownership for incidents or problems assigned and see these through to completion on a timely basis
  • Monitor performance of Finance applications, ensuring continuous improvement, responsiveness, accountability, and seamless effective service for the business through analysis of the incidents;
  • understand patterns with the aim of improving the product, delivery methodology and overall organization

  • Assist the Portfolio Manager with analysis of Finance applications / solutions and project related tasks
  • Assist with the development of standardisation and rationalisation plans and ensuring the Finance products meet the changing needs of the business through the lifecycle of the product
  • Assist with the proactive maintenance of current Finance systems by planning and adopting upgrades in a timely manner, and determine the impact on existing operations by consulting with other IT teams
  • In alignment with Firm priorities, participate in projects for enhancements and changes necessary to meet changing business requirements for Finance products
  • Assist with the development and maintenance of all relevant Finance systems, CI, CMDB and 1st / 2nd line documentation;
  • assist in providing the relevant training to Service Desk and On-site Teams

  • Maintain and improve professional and technical knowledge and keep abreast of innovation and changes relevant to the portfolio
  • Maintain existing relationships with technology vendors within the Finance Solutions portfolio
  • Contribute to team effort through communication, cooperation and coordination with other IT teams including : Packaging teams on application deployment Security team to certify the solutions / products meet our security requirements Technical Change Team for submissions of RFC's via the ITSM process Program Management Office (PMO) team for projects related to Finance Solutions
  • Understand how the business use the Finance applications in the portfolio, monitoring licensing numbers and ensure they are being used efficiently
  • Implementation and on-going maintenance of effective system governance, compliance, and business continuity procedures for managed products in accordance with ISMS Policies
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