CBNA GCG S and D Control Manager
Citigroup Inc
Manila, Philippines
14d ago
  • The S&D Control Manager will report to the S&D Quality and Control Head. He / She is responsible for leading the control reviews, testings, surveillance checks and gap analysis in order to identify existing issues / gaps within each process and recommend effective action items
  • Job Description :

  • Assist in the quarterly MCA testing and review in accordance with the Regional MCA standards
  • Complete assigned projects / testing timely including writing clear and concise results supporting the testing performed and conclusions
  • Monitor and track sales-related customer complaints to be able to conduct root cause analysis and recommend action items needed to avoid recurrence
  • Conduct gap analysis on the different units' processes vs new and updated policies
  • Identify gaps in processes and recommend action steps to ensure compliance with policies
  • Update process manuals on an annual basis, and ensure that revisions / updates are properly cascaded to the sales teams
  • Handle AML-related items, which includes the SPF / High Risk process
  • Complete other assigned important control and compliance tasks within the defined timelines
  • Qualifications

  • With experience in conduting self-assessments and / or testing and reviews
  • Excellent analytical and organizational skills with strong attention to details
  • Ability to obtain, evaluate and interpret information and reach logical, fact-based conclusions
  • Can work within tight deadlines despite multiple deliverables
  • Learns quickly and can adapt and adjust fast in a continuously challenging environment
  • Self-starter and organized and have the ability to work independently, with minimal supervision
  • Excellent verbal and writing communication skills
  • Has excellent people skills
  • Primary Location

    APAC-PHL-National Capital-Manila


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