Senior Specialist, Customer Care
Western Union
Quezon City, PHL
2d ago

Are you looking for a customer service role that lets you learn new skills and put them to good use? Are you keen to unleash your potential in a global business that is redefining the financial services sector?

Join Western Union as a Senior Specialist, Customer Care.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We’ll look to you to ensure that excellent quality service is delivered to our customers, through attending to correspondences and reporting performance against quality measures across our call center.

You’ll be responsible for ensuring compliance with company systems, processes and procedures, and provide professional first contact resolution of request and complaint handling.

You’ll make decisions on compliance and security issues, working to achieve individual and team targeted key performance indicators.

You have a bachelor’s degree, with experience in a similar role within a global organization. You have excellent interpersonal skills and are adept at using Microsoft Office programs as well as audio / video conferencing facilities.

You will use your multi-tasking skills to produce quality work in a dynamic team environment.

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