The purpose of this position is to interact with our guests and ensure they have a great experience when stay at the resort.
This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort.
The Front Office / Reservations Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest's request.
Education and Training
Compensation and Employment