Front Office Reservation Clerk
Kahuna Hotel
La Union Barangay Urbiztondo, San Juan, 2514 La Union, Philippines
14d ago

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when stay at the resort.

This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort.

The Front Office / Reservations Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.

Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest's request.

Education and Training

  • Preferably HRM graduate or any Business related course
  • Experience

  • Resort / Hotel background is an edge.
  • Any Customer service occupation.
  • Previous guest service and reservations experience preferred.
  • Physical Attributes

  • 5'2 above in height for female, 5'4 for male
  • Pleasing Personality
  • Qualities

  • Excellent communication skills
  • Numerical skills, computer literate, and knowledge on telephone etiquette
  • Must be well-organized and able to handle multiple tasks at once.
  • He / she must be an efficient and friendly person and must possess strong office skills.
  • Good Moral Character and trustworthy
  • Other

  • Single / married
  • Can start immediately
  • Compensation and Employment

  • Above minimum basic salary
  • Contractual employment
  • Service charge and tip distribution
  • Uniform allocation
  • Step 2
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