Customer Success Executive
Snaphunt
Manila, Philippines
5d ago

The Offer

  • Work alongside an experienced, like-minded team
  • Open work culture where voicing opinions is encouraged
  • The Job

    In this role, you will be managing a portfolio of accounts, providing support to clients and helping them use the platform according to their needs.

    You will be responsible for :

  • Building strong relationships with clients through regular follow-up and sharing of best practices, insights, and product knowledge.
  • Being point of contact for queries and issues brought up by the client
  • Ensuing that all new clients are onboarded smoothly and successfully
  • Identifying opportunities during lifecycle to increase customer satisfaction and revenue
  • Taking notes of clients' feedback and sharing this with the relevant teams to enhance product and service
  • Meeting weekly and monthly targets of client renewals.
  • The Profile

    You have at least 2 years experience within account management or customer success role, ideally within the Internet industry.

    You have excellent interpersonal skills and are confident with communicate with stakeholders of all levels. You are able to build rapport with clients and establish long-lasting relationships easily.

    You show high level of resilience and take initiative in improving one's self and company's procedures and policies.

    The Employer

    Our client is a fast-growing AdTech startup that has steadily been expanding within the region. They have a team that is passionate about advertising and are looking for new like-minded team mates!

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