Customer Success Manager
The VITO Group
Makati City, Manila, Philippines
2d ago

We’re on a mission to improve the way people discover stories that matter. Our platform is a place for people to find, share, and talk about great content from anywhere and everywhere.

We’ve partnered with thousands of publishers to bring leading newspapers and magazines around the world.

With the most innovative digital publishing technology in the industry and the only zero operational-cost business model, our company is recognized as the world leader in multi-channel content distribution and monetization.

Our company is need of (2) Customer Success Managers. The ideal candidate has a positive attitude and detail-oriented.

Why Join Us?

Be part of an innovative and fast-growing global technology company that offers career growth opportunities + HMO program + competitive salary + Performance Annual Bonus + Performance Monthly Incentives and staff development program plus hybrid work arrangement.

With a very low average attrition rate of less than 2% each year, the company provides a culture of open environment that is conducive for learning and professional growth.

We pride ourselves in creating long-term success for our talents and build the future through countless possibilities and innovations.

Position : (2) Customer Success Manager

Work and Shift Schedule : Monday thru Friday - (1)Morning shift and (1) Mid- Shift and Hybrid work arrangement.

Duties and Responsibilities :

  • Review and understand the needs of internal and external stakeholders
  • Execute strategic direction plan set up by team lead and key stakeholders
  • Perform account management activities set up by the Hospitality Team
  • Assist with Pipeline list development responsibilities following the process set up by the Hospitality Team
  • Use Tech Stack provided by the company, such as CRM, Microsoft Office, Zoom, and other various technical and analytics tools
  • Actively participate in meetings and presentations
  • Follow the Standard Operational Procedure document provided by the Hospitality Team
  • Track, review, and analyze client usage of the company's services and communicate with the Territory Manager
  • Strategize next steps with account managers in relationship to training and collateral material deployment.
  • Provide technical training to clients
  • Perform general administrative duties
  • Ensure that proper communication line is met since you will be receiving project initiatives and directives from the Hospitality team in Canada
  • Ensure to have open communication with your team lead and Territory manager for any feedback.
  • Other duties may arise from time to time and they may be assigned to you.
  • Qualifications :

  • A Bachelor's Degree in business management or related field, but would consider equivalent work experience
  • A minimum of 2 years in a customer service capacity
  • The ability to build collaborative relationships through the use of positive language and a service-oriented attitude
  • Experience in the hospitality industry
  • Excellent communication skills
  • Strong presenter and have excellent interpersonal skills
  • A collaborator by nature and focused on building long-term relationships with clients
  • If you or you know someone who's interested, kindly send your CV to angela

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