JOB DETAILS :
Company Profile : One of the biggest Multinational Technologies corporations that provides excellent IT service.
Position : Mandarin Help Desk Associate
Location : Cebu City
Industry : IT Company
Schedule : Dayshift Schedule (8 AM-5 PM)
Salary : Php 45,000 to Php 60,000 Max
Handle inquiries / incident reports coming from clients in both Mandarin and English via phone, email, chat, etc. in accordance with existing processes and guidelines.
Record details of inquiries as tickets and ensure the information is reflected in the system.
Proficient in speaking, reading, and writing in Mandarin.
Graduates of BS in Information Technology or any related field.
Customer Service experience is a big advantage.