Technical Support Representative - Service Desk (Manila)
Accenture
Manila, Philippines
5d ago

Job Description

  • Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
  • Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
  • Performing initial level of diagnosis of problems and incidents and resolving them when appropriate
  • Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
  • Ensuring proper documentation for all problems, incidents and requests
  • Following up on incidents to ensure customer satisfaction
  • Monitoring issues until they are closed
  • Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents
  • Executing test plans or scripts
  • Developing and maintaining an understanding of customer Service Level Agreements READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any course OR non-graduates with at least 2 years of college education plus 6 months of work experience
  • Good oral and written communications skills
  • Ability to work as a team member
  • Ability to work creatively and analytically in a problem solving environment
  • Desire to work in an information systems environment
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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