The role of US Payments Operations team is to support the Credit Cards Business and IT operations as well as Fraud mitigation and management across the 14,000 + station Shell network.
This position will act as a focal point for day-to-day Credit Card issues and Fraud control / mitigation. In addition, the BA will support third party accounts.
Strong problem-solving and interpersonal skills are required. Basic knowledge of the credit card processing flow and the ability to solve issues, handle requests, participate / lead projects, and resolve day to day business issues.
The position will require strong analytical skills in excel, access and SQL data base management.
Multi-tasking, Project Management and collaborating to solve problems. The role requires data base mining, analysis, trending, problem solving and collaborating with cross functional teams.
In addition, the BA will support third party accounts. Strong prioritization skills, problem-solving and interpersonal skills are required.
Knowledge of Shell’s systems, Gumbo CAP, MS office proficient with Excel and MS Access, and SQL. Tableau is a plus. Basic knowledge of the credit card processing flow (authorization through settlement) The ability to solve issues, handle requests, participate / lead projects, and resolve day-to-day business issues.
Involvement in multiple projects with stakeholders located across US and globally.
Daily Retailer Reimbursement
Basic knowledge of the cards industry, as it relates to processing and operations, retail sales & operations
Experience in working with card issuers, acquirers, and card acceptance regulations
Strong experience working within Shell databases
The following are also highly desirable :
Start Something Remarkable
Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement.
We enable Shell to operate in a global-competitive and ever-changing business environment.
A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.
We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds.
If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.
Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
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Shell is an Equal Opportunity Employer.