Supervise teams comprising analysts. Support in process expansion, staffing, and new hire training. Take a lead role in developing and implementing best practices.
Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
Develop metrics to measure growth and performance of the department. Interface with India and US based managers on production, quality and security guidelines.
Conduct performance reviews for assigned Analysts. Assist the Manager- Operations in smooth transitioning of work to WFIS.
Resolve escalated problems, communicating information orally or in writing to customers, other departments and / or senior management.
Market Skills and Certifications
Not a major requirement but ideal if with : Workday Certification, CPP Certified Payroll Practicioner US, FPC
College graduate. Bachelor's degree, any field
7-10 years of human resources experience, payroll operations experience, or a combination of both.
Requires a working knowledge of all aspect of an HR function, and an understanding of HR policies and procedures
4+ management experience
Strong consultation and analytical skills with high attention to detail and accuracy
Good knowledge of US payroll, regulatory requirements
Solid problem solving skills
Strong Knowledge of payroll or HR systems is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :