Operations Supervisor
Wells Fargo
Manila, Metro Manila
4d ago

Job Description

Supervise teams comprising analysts. Support in process expansion, staffing, and new hire training. Take a lead role in developing and implementing best practices.

Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.

Develop metrics to measure growth and performance of the department. Interface with India and US based managers on production, quality and security guidelines.

Conduct performance reviews for assigned Analysts. Assist the Manager- Operations in smooth transitioning of work to WFIS.

Resolve escalated problems, communicating information orally or in writing to customers, other departments and / or senior management.

Market Skills and Certifications

Not a major requirement but ideal if with : Workday Certification, CPP Certified Payroll Practicioner US, FPC

College graduate. Bachelor's degree, any field

7-10 years of human resources experience, payroll operations experience, or a combination of both.

Requires a working knowledge of all aspect of an HR function, and an understanding of HR policies and procedures

4+ management experience

Strong consultation and analytical skills with high attention to detail and accuracy

Good knowledge of US payroll, regulatory requirements

Solid problem solving skills

Strong Knowledge of payroll or HR systems is desirable

Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
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