Manages and execute Order to Cash-Collection Helpdesk processes
Support to maintain and improve service performance metrics reports, as required
Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
Provide quality, cost effective service while looking at ways to contribute to process improvement
May provide ad-hoc analyses and summaries of information as requested
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Graduate of Bachelor's degree in Finance, Accounting or any Business related courses
Must have at least 3 years of relevant Order to Cash experience
Excellence communications skills
Analytical and fact-based decision-maker
Ability to quickly identify issues and risks and provide recommendations
Experience in team interactions and facilitation
Experience in any of skills below is an advantageoSalesoBillingoCash ApplicationoManage ContractsoCredit ManagementoCollectionsoReconciliations
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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