Service Management Engineer
Philip Morris International
Makati City, Philippines
1d ago

Be a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

PMI’s journey to a smoke-free future is fueled by technology. The total transformation we’re going through means that there are unique tech projects here to match all levels of skills and ambitions from pace-setting global pilot projects to vital local updates.

Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions.

To join us in IT, you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes.

We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with.

Your day to day’ : The Service Management Engineer brings deep understanding of system and software architecture to design complex solutions on the ServiceNow platform and collaborates with team members to achieve project goals.

  • Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising customers on best practice to create lasting value and enhanced experiences.
  • Contribute on multiple Agile engagements, applying the PMI methodology and tools to enhance project efficiency and quality.
  • Define technical and design approaches, lead daily scrums, and advise technical consulting resources on development and configuration activities.
  • Co-lead sprint planning and review meetings, ensure the technical team follows the PMI methodology, and work to mitigate risk for PMI.
  • Own the technical quality on projects, participate in code reviews, and oversee Deployment / Upgrade planning efforts.
  • Assist with discovery workshops and collaborate closely with Business Process Owners to define customer requirements. Who we are looking for :
  • 3+ years of ServiceNow platform design and implementation experience with a comprehensive understanding of the product suite
  • 3 to 5 years of related customer-facing consulting experience with ServiceNow platform. Cloud computing knowledge preferred.
  • Expertise in 1+ additional process areas outside of ITSM (ITBM, ITOM, CSM, UX, DevOps)
  • Project management skills and experience working with Agile teams, methodologies, and tools in a virtual environment.
  • Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
  • Strong leadership, communication and influencing skills. What we offer : Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can :
  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society : to improve the lives of a billion smokers.
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