Technical Support Engineer 1
Emerson
Quezon City, National Capital Region, Philippines
3d ago

Description

To provide engineering firms, electrical contractors, electricaldistributors and field sales support regarding technical aspects of an APPLETONproduct line.

Assist our sales channels with product questions, applications,suitability for use, installation technique and applicable electrical codes andmanufacturing standards evaluation.

Responsibilities

  • Respond to and Resolve all technical inquiries for specific product line relative to form, fit and function (calls, emails and other type communication).
  • To assist customers in product selections and buying decisions, developing pre-sold customers for our distribution network.
  • Serves as a liaison for field sales force with engineering, production control, and marketing.
  • To keep up to date information on product lines, competitors products, standards and codes applicable to those lines.
  • Provide cross reference to competitor’s products to APPLETON.
  • Facilitate all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish the necessary support in accordance of our procedures manual
  • Assist in the creation and updating of literature, product support tools, and product training
  • Assist in the quotations process in response to Request for Quotations from existing distributor accounts.
  • Assist in product training and product support.
  • Utilize and Update Technical Services SharePoint database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required.
  • Provide information and assistance to any Special projects related to Technical Support
  • Provide back-up for other brands of APPLETON (cross training is a requirement).
  • Requirements

    Educational attainment requirement / s

  • Graduate Bachelors of Engineering(preferably Electrical Engineer)
  • Board Passer (Any EngineeringCourse)
  • Fresh Graduates are welcome toapply
  • Work experience requirement / s

  • Strong background with ElectricalEngineering (preferred).
  • Specific skills required / preferred

  • Installations and applications ofwiring and other related products.
  • Specific knowledge required / preferred

  • Understands the basic informationabout electrical.
  • Knowledge about basicinstallations and applications of wiring and other electrical products.
  • Knowledge of constructiontechniques, building codes etc.
  • Knowledge of hazardous locationsand markets
  • Specific training to be provided locally and by the US division

  • 9 months to a year of product andapplications training. May require US / Canada travel if necessary.
  • Apply
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