Claims Investigation Supervisor
Ninja Van
Greater Manila Area, Philippines
6d ago

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Main Duties

  • Manage, train, and guide team members and perform case reviews with them to improve on quality of output.
  • Measure and monitor team performance based on assigned tasks.
  • Understanding the end-to-end operation processes in Ninja Van.
  • Monitor and analyze claims trend.
  • Understand root causes of claims and align understanding with relevant stakeholders.
  • Initiate and own projects to eliminate the root causes.
  • Monitor close-outs of preventive and corrective actions committed by other teams.
  • Develops policies and procedures.
  • Regular update of project progresses and active cases
  • Qualifications

  • College Graduate of business management, social sciences, economics, statistics, or other high quantitative / analytic courses.
  • If not , strong relevant experience in operations, business and quantitative.

  • Strong relevant experience in operations, business, and quantitative.
  • Minimum 1 year experience leading a team.
  • Proven project management experience.
  • High proficiency with Spreadsheets (Excel / Google Sheets)Proficiency (or ability to learn) SQL an advantage.
  • PMP Certification an advantage.
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